Printer Technician: Kathu (Northern Cape)

Requirements:

  • National Senior Certificate
  • Tertiary IT Qualification related to Technical Services
  • 5 years’ experience working with general printers
  • 2 years’ experience working on high volume LaserJet printers
  • Knowledge of Bizhub printers will be an advantage
  • Candidate must have a valid driver’s license (Non-negotiable)

Duties & Responsibilities:

  • First point of contact for internal customers seeking technical assistance over the phone or email
  • Service and Repair of all laser and inkjet printers
  • Ordering and managing of parts, toners and ink
  • Keep accurate printer meter readings
  • Setup Printer and scanning software on computers
  • Relocations and installations of printers
  • Network cabling
  • CCTV Camera installations and support
  • Basic laptop and desktop support
  • Perform remote troubleshooting through diagnostics with employees
  • Determine the best solution based on the issue and details provided by customers
  • Provide accurate information on IT Hardware and systems
  • Follow-up and update customer status and information by means of record events and
  • problems and their resolution in a log sheet
  • Give weekly feedback or suggestions by customers to the appropriate forum and identify and
  • suggest possible improvements on procedures

Salary: Market related (Benefits included)

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