Our client is looking for an IT-experienced person to be trained as an Internal Sales / Account Manager in Hikvision products.
Salary:
- Basic Salary: R20 000 p/m
- Monthly Commission when targets are met: R2 500
- Quarterly Commission: R1 000
Desired experience and qualifications:
- Matric
- A tertiary qualification in IT, Sales, Business Management or a related field will be an advantage.
- Minimum of 2 years’ experience in an IT-related environment.
- Experience in IT Support, IT Hardware, Technical Sales, IT Sales, Desktop Support, IT Administration or a related IT environment will be considered.
- Previous sales or customer-facing experience will be advantageous.
- Good knowledge of IT hardware and technology.
- Hikvision knowledge or experience is highly advantageous.
- Knowledge of CCTV, access control, cabling solutions, racking systems and enclosures will be advantageous.
- Driver’s Licence & Own Vehicle
Duties and responsibilities will include:
- Ensure the development of profitable sales and the achievement of sales targets in the Free State region.
- Responsible for the internal management of a strategic account set.
- Contact customers proactively to follow up on quotations and opportunities.
- Attend to and initiate sales calls.
- Develop and maintain strong customer relationships by understanding their business needs, challenges and opportunities.
- Identify and build relationships with key stakeholders.
- Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis.
- Implement the agreed business sales strategy.
- Maximise sales by expanding orders and upselling.
- Serve as the primary point of contact for customers.
- Act as liaison between customers and Company departments to communicate and coordinate deliveries, general information, ETAs and feedback.
- Provide exceptional customer service by promptly addressing queries, resolving issues and complaints, and ensuring SLAs are met.
- Prepare and compile quotations according to specifications.
- Process orders.
- Process relevant delivery notes and documentation.
- Meet and exceed agreed SLAs on quoting and deliveries.
- Negotiate prices to achieve sales targets.
- Follow up on orders with other departments to meet SLAs.
- Prepare and present weekly sales and activity reports to management, including pipeline, run rates and daily quotation reports.
- Work closely with internal departments, including Brand and Logistics teams, to ensure seamless execution of customer requirements.
- Liaise with stores and dispatch regarding deliveries of all orders and the supply of invoices.
- Attend product training and acquire updated knowledge regarding brands, products and operating processes.
- Update stock reports, back-orders and orders received daily.
- Liaise with clients and partners regarding daily queries.
- Work committedly within agreed company-targeted budget revenue, marketing and expense parameters.
- Attend Sales and Brand events.
