Salary: R30 000 – R35 000 ctc pm, depending on experience, plus a company vehicle and fuel.
Desired experience and qualifications:
- Bachelor’s degree in Marketing or a related field.
- Minimum 5 years’ experience in a team leader/management role within the packaging or related industry.
- Strong understanding of sales, customer relationships and team performance.
- Experience managing and developing a sales/customer-facing team will be highly advantageous.
- Coaching and mentoring mindset.
- Occasional overnight stays required
Duties and responsibilities will include:
- Manage the assigned region and ensure effective communication with all stakeholders.
- Communicate client feedback, costing, competitor information and sales strategies.
- Monitor credit notes, profits and losses, and identify opportunities to recover lost business.
- Lead, supervise and motivate Customer Care Consultants to achieve monthly targets and KPIs.
- Ensure adherence to call cycles and effective communication with clients, store owners and internal departments.
- Coach, develop and onboard team members to maximise performance and potential.
- Conduct weekly KPI reviews and joint client/store visits.
- Maintain a 6–8-week call cycle with VIP clients and key stakeholders.
- Resolve team and customer disputes professionally.
- Encourage teamwork, accountability and a high-performance culture.
- Report changes, challenges and requirements to the Regional Sales Manager.
- Build and maintain strong relationships with clients and internal stakeholders.
