Salary:
R20 500 ctc pm.
Desired Experience and Qualification:
- Bachelor’s Degree (essential).
- Grade 12 (Matric).
- Experience in order processing, dispatch coordination, or logistics operations preferred.
- Computer literacy (Microsoft Office and CRM/ERP systems).
- Strong numerical accuracy and attention to detail.
- Ability to work shifts, including nights, weekends, and public holidays.
- Experience in fuel, logistics, or petroleum industry will be an advantage.
Duties and Responsibilities will include:
- Receive and process fuel orders via telephone and email.
- Coordinate with dispatch teams to schedule and track deliveries.
- Manage customer enquiries regarding pricing, delivery times, and product information.
- Handle customer complaints professionally and ensure timely resolution.
- Monitor emergency call-outs and site-related incidents where applicable.
- Accurately update customer records, contracts, and CRM systems.
- Ensure precise data capturing of all calls, orders, and service activities.
- Maintain compliance with operational, safety, and environmental procedures.
- Support customer retention and identify upselling opportunities where appropriate.
- Liaise with internal departments, supervisors, and external stakeholders to resolve operational issues.
