Industry: Insurance Long-Term

Salary:

R17 000 – R20 000 Gross (Depending on experience)

Key Responsibilities:

The Complaints Manager is responsible for receiving, documenting, and investigating customer complaints, ensuring timely and satisfactory resolution while adhering to company policies and regulatory requirements.

Minimum Requirements:

• Grade 12
• Minimum of 3-5 years of experience in long-term insurance claims management
• Fluent in English (reading, speaking, and writing)
• Computer literate
• Valid driver’s license

Duties & Responsibilities:

• Oversee claims management to ensure timely, accurate handling of claims and high-quality service.
• Ensure compliance with company policies and insurance industry regulations.
• Assess and confirm the validity of claims while implementing best practices.
• Conduct regular reviews of claims to evaluate process efficiency and accuracy.
• Lead, mentor, and support the claims team to enhance performance and knowledge.
• Provide technical expertise and training to junior claims investigators.
• Collaborate with the Core Business Admin Manager to set up performance accountability systems.
• Develop and implement claims operations strategies for efficiency and customer satisfaction.
• Maintain up-to-date knowledge of legal and regulatory changes in claims processing.