Industry: FMCG

Salary:

Negotiable, depending on experience

(Benefit: Provident Fund 7 ½ %, Life and Funeral cover)

Minimum Requirements:

• Gr 12/Matric
• Diploma in Credit Management (advantageous)
• A minimum of 3 – 5 years’ experience in Debtor
• Experience with credit applications and approvals
• Good Knowledge of debt collection process
• Basic Knowledge of Credit Act, POPIA, Consumer Protection Act, GAAP
• Proficient in Accounting and Office software (Intermediate Excel, Evolution and Meat Matrix)
• Computer literate: Pastel & MS Excel
• Excellent communication skills, both verbal and written, with the ability to communicate in English at all levels of the organisation

Duties & Responsibilities:

• Monitor a credit control system in collaboration with sales and marketing, finance and executive team members.
• Strict monitoring and control over customer limits and terms.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.
• Handle the review and approval of price claims, shorts and returns.
• Report any payment issues to management timeously.
• Follow up on overdue payments and implement company collections procedures as necessary.
• Look for ways to improve debt collection processes.
• Maintain detailed records of credit applications.
• Reporting and managing credit insurance customers to ensure the necessary cover is obtained, while considering cost-effectiveness for the company.
• Track and reconcile pallets and crates’ movements.
• Adhere to relevant legislation (Credit Act, POPIA, GAAP principles and SOP’s).
• Accurate and timeous reporting as per the company’s internal policies and procedures.
• Management of accurate information sent to customers.
• Timeous and accurate reconciliation of key customer accounts.
• Assisting in customer queries and resolution.
• Efficient and effective response to customers.
• Above list of duties is not necessarily complete and the employee undertakes to perform any other reasonable instruction given by the employer quickly and effectively.