Industry: Insurance Long-Term

Salary:

R20 000 – R25 000 Gross (Depending on experience)

Key Responsibilities:

The Complaints Manager is responsible for receiving, documenting, and investigating customer complaints, ensuring timely and satisfactory resolution while adhering to company policies and regulatory requirements.

Minimum Requirements:

• Grade 12
• Management Experience in handling client complaints within the insurance industry
• Fluent in English (reading, speaking, and writing)
• Computer literate
• Valid driver’s license

Duties & Responsibilities:

• Oversee and resolve customer complaints related to products and services.
• Develop strategies to address customer issues and improve satisfaction.
• Ensure prompt and professional resolution of complaints.
• Maintain accurate records of complaints and resolutions.
• Analyse complaint trends and provide recommendations for improvement.
• Prioritise complaints based on severity and urgency.
• Develop and implement effective complaint-handling policies and procedures.
• Ensure compliance with regulatory requirements related to complaint handling.
• Provide feedback to management/board to enhance customer service and satisfaction.