Industry: FMCG
Salary:
R15,000 – R25,000 basic salary, plus company benefits including Provident Fund, Life Cover, and Funeral Cover.
Minimum Requirements:
- Gr 12/Matric
- Diploma in Credit Management (advantageous)
- A minimum of 3 – 5 years’ experience in Debtor
- Experience with credit applications and approvals
- Good Knowledge of debt collection process
- Basic Knowledge of Credit Act, POPIA, Consumer Protection Act, GAAP
- Proficient in Accounting and Office software (Intermediate Excel, Evolution and Meat Matrix)
- Computer literate: Pastel & MS Excel
- Excellent communication skills, both verbal and written, with the ability to communicate in English at all levels of the organisation
Duties & Responsibilities:
- Monitor a credit control system in collaboration with sales and marketing, finance and executive team members.
- Strict monitoring and control over customer limits and terms.
- Establish policies that follow customer service best practices while ensuring customers submit payments on time.
- Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.
- Handle the review and approval of price claims, shorts and returns.
- Report any payment issues to management timeously.
- Follow up on overdue payments and implement company collections procedures as necessary.
- Look for ways to improve debt collection processes.
- Maintain detailed records of credit applications.
- Reporting and managing credit insurance customers to ensure the necessary cover is obtained, while considering cost-effectiveness for the company.
- Track and reconcile pallets and crates’ movements.
- Adhere to relevant legislation (Credit Act, POPIA, GAAP principles and SOP’s).
- Accurate and timeous reporting as per the company’s internal policies and procedures.
- Management of accurate information sent to customers.
- Timeous and accurate reconciliation of key customer accounts.
- Assisting in customer queries and resolution.
- Efficient and effective response to customers.
- Above list of duties is not necessarily complete and the employee undertakes to perform any other reasonable instruction given by the employer quickly and effectively.
